2 year warranty will apply to all B2C Furniture products unless the corresponding listing states otherwise. If items show symptoms of operational failure, are defective or are broken (a.k.a. DOA” or Dead on Arrival), buyers must contact us within 7 days with a full and detailed description of the issue. B2C Furniture products reserves the rights to reject any claims made after 7 days for DOA cases.
If the product is assessed to be DOA, buyers will receive a full or partial refund, or a replacement product or parts. If buyers are requested to send back defective items, a replacement will be sent to buyers after we receive the returned product back in our warehouse. In such cases, we will cover the return freight charges. Such returned products will become our property and the replacement will be the buyer’s property.
Replacement products are provided with the same warranty as the returned products. B2C Furniture products is not liable for items that have been misused, mishandled or incorrectly installed. Buyers should read the instruction and advise given by manufacturers and suppliers before use.