Delivery

Whilst delivery to the Eastern states of Australia is our specialty, we will do our best to find you a suitable delivery option for most of our products Australia wide.

To obtain a quote please enter your postcode into the shipping calculator on the product page or at checkout. Alternatively, if the information is not available please call us on 1300 78 94 95 or email us on info@b2cfurniture.com.au and we will be happy to assist in finding the most competitive shipping option for you.

Delivery times quoted by B2C Furniture are approximate only and although delays outside of our control can sometimes occur, we will do our best to keep you informed throughout the process.

Some things to you need to know;

  • Deliveries up flights of stairs will attract a $20 surcharge per flight
  • Disposal of packaging is not included in our delivery service
  • We will always communicate with you on your delivery timeframe, so please ensure you are at home to accept your order on the specified date and time as re-delivery charges are applicable for any subsequent deliveries.
  • Please remember to organise adequate protection for your floors and internal surfaces prior to delivery as we are not responsible for damage to your floors or internal surfaces caused in any way by the delivery of your goods.
  • Double check your details! It is your responsibility to provide us with the accurate details for your delivery, which include delivery address, name, and contact number and any additional information which could affect the delivery process, including but not limited to building access.

 

On occasions if you are outside of the Metro Melbourne and Sydney areas, we may provide you with a delivery option using a freight forwarder. Here’s some information you will need to know in these instances;

  • The items of your order may come on pallets for better protection and requirements of the freight company
  • The cost does not include Tail-lift at the receiver site. You will need to unload the goods from the delivery truck yourself and bring them into your home.
  • If you require a delivery with tail-lift option, please communicate this to a member of our sales team who will include this option in your shipping quote.

 

Click & Collect

Prefer to Click & Collect? No worries! Purchase any of our products online or in-store and we can organise to have your order ready for collection from our warehouse.

Our warehouse is open Monday to Saturday 9.30am to 5.00pm (Sorry, we’re closed on Sundays and public holidays) and you’ll find our warehouse team at Unit 3, 132 - 142 Bangholme Road, Dandenong South 3175

Upon collection, we kindly request that you sign the dispatch docket to confirm acceptance that you have received the correct items of your order in good condition. We are not responsible for any damage that may subsequently occur as a result of loading the goods into your vehicle or in transportation.