Not quite right for your space? We’re here to help make returns and exchanges as simple and stress free as possible!

 

Returns and Exchanges

To be eligible for a return or exchange, please notify us within 14 days of your delivery date. Items must be unused, unassembled, and in their original packaging, in the same condition as received.

• A 10% processing fee applies to all returns requested for reasons other than manufacturing fault or damage.

• Any return delivery costs will be deducted from your refund or store credit.

If items have been assembled or used, a 20% restocking fee will apply, in addition to any applicable return shipping costs.

Changes or Cancellations Before Dispatch

If you need to change or cancel your order before it leaves our warehouse, please contact us as soon as possible. A 10% processing fee may apply to cancellations or changes made prior to dispatch, unless the request relates to a product fault or error on our part.

Return Exclusions

Please note that returns are not available for the following items:

• Rugs

• Homewares

• Mattresses

• Special orders

• Floor stock and clearance items

These items cannot be returned or refunded under any circumstances, so we recommend reviewing product details carefully before purchasing. While we provide detailed mattress information, comfort is subjective and, due to health and hygiene regulations, mattresses are not eligible for return.

Additional Information

• Proof of purchase is required for all returns and exchanges.

• Refunds are processed to the original form of payment, less any applicable shipping, processing, and restocking fees.

• We reserve the right to refuse a return request if items do not meet the above conditions.

If you have any questions or need help with a return, our team is always happy to assist!

Damaged or Faulty Products

We want you to love your furniture. Please inspect your items upon delivery and let us know as soon as possible if anything is damaged or not as expected.

• All damage or fault reports must be submitted within 14 days of your delivery date.

If a product has a major defect that makes it not fit for its intended purpose, we will offer a replacement or refund in line with your consumer rights.

Occasionally, items may have a slight odour when first removed from their packaging. This is temporary and will naturally dissipate over time. This is not considered a fault. You can find more details on this in our Returns FAQ’s page.

For minor defects or cosmetic issues that do not affect the product’s functionality or safety, each case is assessed individually. Where appropriate, we may offer a practical resolution such as a replacement part, repair, small goodwill discount, or a paint or touch up solution for minor finish imperfections. The final resolution will be determined by B2C Furniture and applied in a fair and reasonable manner.

To help us assist you quickly, please contact our team via the Contact Us form on the website and include your order details along with clear photos of the issue.

 

Natural Variations and Minor Imperfections

Many of our pieces are crafted from sustainably sourced hardwood timber. As a natural material, variations in wood grain, colour, tone, and finish are a normal and expected part of each piece’s character.

For this reason, we are unable to offer returns or replacements for reasonable and natural variations or minor cosmetic differences that do not impact the product’s performance or use.                       

                

Refunds

If a refund has been approved, it will be processed back to your original method of payment once the item has been received and assessed at our warehouse.

Please note that any applicable shipping, processing, or restocking fees will be deducted from the refund amount, in line with this policy.