Returns
Change of Mind
Have you changed your mind after receiving your order?
Not sure if you want to say 'I do' to that new bed? Cold feet at the aisle? Don't worry, we'll make this separation an easy one for you!
To be eligible for either a return or exchange, you will need to notify us of your request within 14 days of your delivery date and the products must be unused and packaged in the same condition you received it. Please note a 10% processing fee will be charged for any returns due to "change of mind". Any applicable return delivery costs and refund processing fees will be deducted from your refund or store credit.
Should you have assembled the goods and decided they are not suitable, a 20% restocking fee will be deducted from your refund, along with the return shipping costs if applicable.
Have you changed your mind before your order has been dispatched from our warehouse?
Perhaps you were sleep-shopping and accidentally hit the add to cart button? No worries, we've all been there!
If you would like to make changes to your order, or request for cancellation is raised prior to your order being dispatched from our warehouse, a 10% processing fee may be deducted from your refund/credit.
We are not able to offer change of mind returns on our range of rugs.
We reserve the right to refuse a return request.
Proof of purchase is required for all returns and exchanges and your refund will be processed to the original form of payment, less any applicable shipping costs, service fees, and/or re-stocking fees.
Returns or refunds are not available on special orders, floor-stock clearance items or mattresses in any circumstance. Please be sure to make your decision carefully. We diligently provide all available information for our mattress descriptions, but please understand that comfort is subjective, and we cannot extend any exemptions to returns for mattresses due to health regulations
Damaged or Faulty Products
Upon receipt, please inspect your products and notify us immediately of any faults or damage. You should notify us within 14 days of your delivery date of any damage or faults of your goods.
A replacement or refund will be offered to you for a major defect which renders the product not fit for purpose.
Occasionally our pieces will have a slight odour when they are taken straight out of the box - this will dissipate over time and is not permanent, nor is it deemed a fault. You can find more information on this at our returns FAQ page.
Reports for minor defects where the product fails to be of acceptable quality and the failure does not amount to a major defect will be reviewed on a case by case basis and we will offer you an appropriate solution in the form of a replacement part, repair, small discount, or paint pen to conceal small imperfections to painted finishes. The final decision for the resolution rests with B2C Furniture and will be applied as we deem appropriate and reasonable.
Please contact us with your order details and photos of the damaged or faulty product via our Help widget on the website, and our customer support team will get in touch with you to resolve.
Minor Imperfections and Variations
As the majority of our products are constructed from sustainably sourced hardwood timber, variations in wood grains, colour and finish are fair and reasonable and to be expected when purchasing products with this material makeup. In these instances, we are unable to provide returns or replacements for reasonable minor imperfections in the colour and grains of the hardwood.
Refunds
If a refund has been agreed upon, it will be processed back to your original method of payment once the product has been received back in our warehouse, less any applicable shipping costs and/or re-stocking fees.