Banksia

Have you changed your mind after receiving your order?

Not sure if you want to say 'I do' to that new bed? Cold feet at the aisle? Don't worry, we'll make this separation an easy one for you!

To be eligible for either a return or exchange, you will need to notify us of your request within 14 days of your delivery date and the products must be unused and packaged in the same condition you received it. Any applicable return delivery costs and refund processing fees will be deducted from your refund or store credit.

Should you have assembled the goods and decided they are not suitable, a 20% restocking fee will be deducted from your refund, along with the return shipping costs if applicable.

Have you changed your mind before your order has been dispatched from our warehouse?

Perhaps you were sleep-shopping and accidentally hit the add to cart button? No worries, we've all been there!

If your request for cancellation is raised prior to your order being dispatched from our warehouse, a 10% processing fee will be deducted from your refund.

We are not able to offer change of mind returns on our range of rugs and cushions. 

We reserve the right to refuse a return request. 

Proof of purchase is required for all returns and exchanges and your refund will be processed to the original form of payment, less any applicable shipping costs, service fees, and/or re-stocking fees.

Returns or refunds are not available on special orders, floor-stock clearance items or mattresses in any circumstance. Please be sure to make your decision carefully. We diligently provide all available information for our mattress descriptions, but please understand that comfort is subjective, and we cannot extend any exemptions to returns for mattresses due to health regulations.

Find out more about our complete returns policy here